Help center
Quick answers for buyers and sellers. For account-specific issues, use contact or your dashboard support tab when logged in.
Live chat
When in-app chat is enabled for your account, you will see it in the header. Otherwise email is the fastest channel.
Shipping info
Sellola sellers ship across Pakistan. Delivery time is usually 3–7 business days depending on the shop and city. Shipping cost is shown at checkout. Full policy is in Terms — Shipping.
Returns & refunds
Unused items can usually be returned within 7 days of delivery. Start the request from your order history. Refunds follow the original payment method. See Terms — Returns.
How we verify sellers
When Sellola says verified seller, it means the shop was reviewed by our team and approved before it can list products. Pending shops cannot sell. This is Sellola’s own check so buyers shop from approved stores in Pakistan — it is not a government certificate.
- The seller creates an account and submits a shop application with a Pakistan address, phone, and email.
- They add business type and, when they have it, a tax ID / NTN and business licence number.
- Sellola staff approve or reject the shop. Only approved shops go live.
- Each product listing is reviewed before it appears in the catalog (PKR prices, photos, and details).
- Sellers can submit a trade / business licence for a separate licence review. Payouts also need bank details and CNIC.
Want to sell? See the seller verification steps.
FAQs
Sign in and open your customer dashboard. Confirmed orders show status updates; you will also get email summaries when the seller ships.