Privacy Policy
Last Updated: 14 April 2026
Your privacy is important to us. Please read this policy carefully.
At Sellola, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our e-commerce platform in Pakistan. We comply with applicable data protection laws and regulations in Pakistan.
1. Introduction
Sellola ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform in Pakistan. By using Sellola, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information: Personal Information: - Name, email address, phone number - Shipping and billing addresses - Payment information (processed securely) - Account credentials Transaction Information: - Order history and purchase details - Payment transaction IDs and screenshots - Shipping and delivery information Technical Information: - IP address, browser type, device information - Usage data and analytics - Cookies and similar tracking technologies Communication Data: - Messages between buyers and sellers - Customer support communications - Feedback and reviews
3. How We Use Your Information
We use your information to: - Process and fulfill your orders - Communicate with you about your account and orders - Provide customer support - Send marketing communications (with your consent) - Improve our platform and services - Detect and prevent fraud - Comply with legal obligations - Facilitate transactions between buyers and sellers
4. Information Sharing and Disclosure
We may share your information with: Service Providers: - Payment processors (JazzCash, EasyPaisa, banks) - Shipping and delivery partners - Cloud storage and hosting services - Analytics and marketing tools Legal Requirements: - When required by Pakistani law - To protect our rights and safety - In response to court orders or legal processes Business Transfers: - In case of merger, acquisition, or sale of assets We do not sell your personal information to third parties.
5. Payment Information Security
Payment Security: - Payment details are processed through secure payment gateways - We do not store complete credit card information - Payment screenshots are stored securely and used only for verification - All payment transactions are encrypted using SSL/TLS technology For COD, JazzCash, EasyPaisa, and Bank Transfer: - Transaction IDs are stored for order verification - Payment amounts are recorded for accounting purposes - Screenshots are securely stored and deleted after verification period
6. Data Security
We implement appropriate technical and organizational measures to protect your data: - Encryption of sensitive data in transit and at rest - Secure servers and databases - Regular security audits and updates - Access controls and authentication - Employee training on data protection However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your information for: - Account information: As long as your account is active - Transaction records: 7 years (as required by Pakistani tax laws) - Payment screenshots: 90 days after order completion - Marketing data: Until you opt-out or request deletion - Legal compliance: As required by applicable laws You may request deletion of your data, subject to legal requirements.
8. Your Rights
Under Pakistani data protection laws, you have the right to: - Access your personal data - Correct inaccurate information - Request deletion of your data - Object to processing of your data - Data portability - Withdraw consent for marketing communications To exercise these rights, contact us at privacy@sellola.pk
9. Cookies and Tracking
We use cookies and similar technologies to: - Remember your preferences - Analyze website traffic and usage - Provide personalized content - Improve user experience You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
11. Children's Privacy
Sellola is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. We encourage you to review this policy periodically. Your continued use of the platform after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or concerns, please contact us: Email: privacy@sellola.pk Phone: +92 300 1234567 Address: Karachi, Pakistan Data Protection Officer: Email: dpo@sellola.pk
Your Data is Secure
We use industry-standard security measures to protect your information. Your privacy and security are our top priorities.
By using Sellola, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions or concerns about your privacy, please contact us.